A commonly offered definition of leadership is accomplishing results through people doing things they might not ordinarily want to do. Setting an example is perhaps the most basic way that leaders get effective results. In Peters and Waterman’s classic, they talked extensively about “management by walking around.” Certainly, this is one way to get out and set an example.
However, a recent CBS News piece on Haruka Nishimatsu, President and CEO of Japan Air, gives a superior example of this concept: