It's hard to imagine a place more magical than Walt Disney World. We are heading back to Disney and I’m sure we will have a great time!
On my first trip, I marveled at how clean Disney parks were and how friendly the cast was. How does Disney keep its cast members so motivated?
The motivation, the desire to perform well on the job, the feeling like they can make a difference is not just about training, it's about great leadership. Disney takes pride in having great leaders who create an environment where people want to do their best. Cast members want to do their jobs in 90-degree heat and 98-percent humidity, and keep on smiling while they are doing it because they feel like they are adding value and contributing.
The secret to Disney's success isn't magic pixie dust. It's a secret Walt Disney realized years ago: "You can dream, create, design and build the most wonderful place in the world but it requires people to make the dream a reality.”
Walt Disney's dream of creating a magic place where dreams can come true has obviously been fulfilled. What can your organization learn from a mouse?
